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Text entries let you add content to your knowledge base without uploading a file or connecting an external service. Use the built-in rich text editor to write or paste content.

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Adding a Text Source

1

Open Knowledge Base tab

Go to your chatbot → Knowledge Base tab.
2

Click Add Source → Text

A dialog opens with a title field and a rich text editor.
3

Enter a title

Give your text a descriptive title (e.g. “Return Policy”, “Company Overview”, “FAQ”).
4

Write or paste content

Use the markdown editor to enter your content. You can paste from other sources — formatting will be preserved where possible.
5

Save

Click Save. The text is stored as a .txt file, chunked, and embedded instantly.

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Editing Text Sources

Unlike documents (which require re-upload), text sources can be edited in place. Click on any text source in the Knowledge Base list and modify the content. After saving, the text is re-chunked and re-embedded automatically.

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When to Use Texts

Use texts for content that changes frequently. It’s faster to edit text inline than to re-upload a document.

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Routing Instructions

Each text source supports optional routing instructions. This is useful when you have multiple text entries covering different topics. Example:
“This source covers our return and refund policy. Always mention the 30-day return window when answering from this source.”