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Text entries let you add content to your knowledge base without uploading a file or connecting an external service. Use the built-in rich text editor to write or paste content.

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Adding a Text Source

1

Open Knowledge Base tab

Go to your chatbot → Knowledge Base tab.
2

Click Add Source → Text

A dialog opens with a title field and a rich text editor.
3

Enter a title

Give your text a descriptive title (e.g. “Return Policy”, “Company Overview”, “FAQ”).
4

Write or paste content

Use the markdown editor to enter your content. You can paste from other sources — formatting will be preserved where possible.
5

Save

Click Save. The text is stored as a .txt file, chunked, and embedded instantly.

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Editing Text Sources

Unlike documents (which require re-upload), text sources can be edited in place. Click on any text source in the Knowledge Base list and modify the content. After saving, the text is re-chunked and re-embedded automatically.

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When to Use Texts

Use CaseWhy Texts Work Well
FAQsQuick to write and update without creating a file
Company infoAbout page content, contact info, business hours
PoliciesReturn policy, shipping info, terms summary
Product descriptionsShort product overviews
AnnouncementsTemporary content like promotions or maintenance notices
Use texts for content that changes frequently. It’s faster to edit text inline than to re-upload a document.

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Routing Instructions

Each text source supports optional routing instructions. This is useful when you have multiple text entries covering different topics. Example:
“This source covers our return and refund policy. Always mention the 30-day return window when answering from this source.”