Bot Identity

Documentation Index

Fetch the complete documentation index at: https://docs.fife.bot/llms.txt

Use this file to discover all available pages before exploring further.

The Bot Identity settings control what visitors see when they first interact with your chatbot. Go to your chatbot → Settings tab → Bot Identity sub-tab.

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Avatar

Upload a custom image that represents your chatbot. This appears in:

• The widget header
• The chatbot card on the dashboard
• The demo page

Requirements:

• Max file size: 5 MB
• Recommended: square image, at least 128x128px
• Supported formats: PNG, JPG, SVG

If no avatar is uploaded, a default bot icon is shown on a gradient background.

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Welcome Text

The first message visitors see when they open the chat widget. This appears as a bot message before the user types anything. Examples:

• “Hi! I’m the Acme support bot. How can I help you today?”
• “Welcome! Ask me anything about our products.”
• “Hello! I can help you with orders, returns, and product questions.”

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Welcome Questions

Suggested questions displayed as clickable buttons below the welcome message. These help visitors start a conversation without having to think of a question. Configuration:

• Up to 5 questions
• Each question is a clickable chip/button
• Clicking a question sends it as the user’s first message

Examples:

• “What are your business hours?”
• “How do I track my order?”
• “Tell me about your Pro plan”
• “How do I return a product?”

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Live Preview

The right side of the Bot Identity settings shows a live preview of the chat widget. Changes to the avatar, welcome text, and welcome questions update in real time as you type.

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Settings Reference