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Pull content from your Confluence spaces and keep it synced automatically.

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Prerequisites

  • An Atlassian Confluence Cloud instance
  • Your Confluence email and an API token

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Connecting Confluence

Confluence is connected per-user, not per-chatbot. Connect once on the Integrations page.
1

Go to Integrations page

Navigate to Integrations in the sidebar.
2

Click Add on Confluence

The connection dialog opens with three fields.
3

Create an API token

If you don’t have one:
  1. Go to id.atlassian.com/manage-profile/security/api-tokens
  2. Click Create API token
  3. Label it (e.g. “FIFE.BOT”)
  4. Copy the token
4

Enter credentials

FieldExample
Site URLhttps://yourcompany.atlassian.net
Emailyou@company.com
API Token(paste from step 3)
5

Click Connect

FIFE.BOT validates the credentials and saves the connection.

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Adding Confluence as a Knowledge Source

1

Open Knowledge Base tab

Go to your chatbot → Knowledge Base tab.
2

Click Add Source → Confluence

Select your Confluence connection.
3

Browse spaces and pages

A page browser shows your Confluence spaces. Navigate and select pages to sync.
4

Save

Selected pages are fetched, chunked, and embedded.

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Auto-Sync

Confluence sources are automatically re-synced on a schedule. Updated pages are re-fetched and re-indexed.

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Managing Connections

On the Integrations page:
  • Rename a Confluence connection
  • Disconnect — removes credentials and stops syncs

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Routing Instructions

Add source-specific instructions for Confluence content. Example:
“This Confluence space contains engineering documentation. Include links to related Jira tickets when relevant.”

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Troubleshooting

IssueSolution
Connection failedVerify your site URL, email, and API token are correct
No spaces visibleCheck that your Confluence account has read access to the spaces
Sync errorsThe API token may have expired — create a new one and reconnect