Prerequisites
- An Atlassian Confluence Cloud instance
- Your Confluence email and an API token
Connecting Confluence
Confluence is connected per-user, not per-chatbot. Connect once on the Integrations page.
1
Go to Integrations page
Navigate to Integrations in the sidebar.
2
Click Add on Confluence
The connection dialog opens with three fields.
3
Create an API token
If you don’t have one:
- Go to id.atlassian.com/manage-profile/security/api-tokens
- Click Create API token
- Label it (e.g. “FIFE.BOT”)
- Copy the token
4
Enter credentials
5
Click Connect
FIFE.BOT validates the credentials and saves the connection.
Adding Confluence as a Knowledge Source
1
Open Knowledge Base tab
Go to your chatbot → Knowledge Base tab.
2
Click Add Source → Confluence
Select your Confluence connection.
3
Browse spaces and pages
A page browser shows your Confluence spaces. Navigate and select pages to sync.
4
Save
Selected pages are fetched, chunked, and embedded.
Auto-Sync
Confluence sources are automatically re-synced on a schedule. Updated pages are re-fetched and re-indexed.Managing Connections
On the Integrations page:- Rename a Confluence connection
- Disconnect — removes credentials and stops syncs
Routing Instructions
Add source-specific instructions for Confluence content. Example:“This Confluence space contains engineering documentation. Include links to related Jira tickets when relevant.”