Q&A tables let you define explicit question-answer pairs. Each row becomes a retrievable chunk in the knowledge base — when a visitor asks something similar to one of your questions, the matching answer is retrieved and used by the AI.
Adding a Q&A Table
Open Knowledge Base tab
Go to your chatbot → Knowledge Base tab.
Click Add Source → Table
A table editor opens with Question and Answer columns.
Add entries
Type your questions and corresponding answers. Each row is independent.
Save
Click Save. Each Q&A pair is embedded as a separate chunk.
Editing Entries
Q&A tables can be edited in place. Open the table source, add/edit/delete rows, and save. Changes are re-embedded automatically.
When to Use Q&A Tables
Q&A Tables vs Other Sources
Q&A tables are best for precise, short answers. For longer content (explanations, guides, policies), use Texts or Documents instead — the auto-chunking produces better retrieval results.
