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Beyond your website, FIFE.BOT can connect your chatbot to popular messaging platforms. Each channel has its own setup process and credentials.

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Available Channels

ChannelStatusSetup
WhatsAppAvailableWhatsApp Business API credentials
Facebook MessengerAvailableFacebook Page + App credentials
TelegramAvailableTelegram Bot Token
SlackAvailableSlack App + Bot Token
WordPressAvailablePlugin installation

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Accessing Channel Settings

Go to your chatbot → Publish tab → select the channel sub-tab. Each channel page includes:
  • Step-by-step connection instructions
  • Credential / token input fields
  • Enable / disable toggle
  • Test interface to verify the connection

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WhatsApp

1

Create a WhatsApp Business account

Set up a WhatsApp Business API account through Meta Business Suite.
2

Get your credentials

You’ll need:
  • Phone number ID
  • WhatsApp Business Account ID
  • Access token
3

Enter credentials in FIFE.BOT

Go to Publish → WhatsApp and paste your credentials.
4

Enable and test

Toggle the channel on and send a test message.

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Facebook Messenger

1

Create a Facebook App

Go to developers.facebook.com and create an app with Messenger product.
2

Connect your Page

Link a Facebook Page to the app and generate a Page Access Token.
3

Enter credentials in FIFE.BOT

Paste the Page Access Token and Verify Token.
4

Configure webhook

Set the webhook URL provided by FIFE.BOT in your Facebook App settings.

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Telegram

1

Create a Telegram Bot

Message @BotFather on Telegram and use /newbot to create a bot.
2

Copy the Bot Token

BotFather gives you a token like 123456:ABC-DEF1234ghIkl-zyx57W2v1u123ew11.
3

Enter token in FIFE.BOT

Go to Publish → Telegram and paste the token.
4

Enable

Toggle on. Your Telegram bot starts responding with your chatbot’s knowledge.

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Slack

1

Create a Slack App

Go to api.slack.com/apps and create a new app.
2

Configure bot permissions

Add OAuth scopes: chat:write, app_mentions:read, im:history.
3

Install to workspace

Install the app to your Slack workspace and copy the Bot User OAuth Token.
4

Enter token in FIFE.BOT

Paste the bot token and configure the webhook URL.

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WordPress

1

Install the FIFE.BOT plugin

Download and install the WordPress plugin from the Publish → WordPress tab.
2

Enter your Agent ID

In the WordPress plugin settings, paste your chatbot’s Agent ID.
3

Activate

Enable the plugin. The chat widget appears on your WordPress site.
The WordPress plugin is an alternative to manually pasting the embed script. Both methods produce the same result.

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Notes

  • All channel conversations use the same knowledge base as the website widget
  • Messages from all channels appear in Analytics
  • Each channel consumes credits at the same rate as widget/demo conversations
  • You can enable multiple channels simultaneously